Refund Policy
Effective Date: 16th April 2025
Last Updated: 16th April 2025
At Xtra Card, a service by Lorhan Spot Earn Private Limited, we strive to provide high-quality digital vCard solutions tailored to our users. Please read our refund policy carefully before making a purchase.
1. General Policy
All payments made for Xtra Card services are non-refundable. Once a purchase or subscription has been processed, it is considered final.
2. Exceptional Cases
Refunds may only be considered under exceptional circumstances, such as:
- Duplicate payment or billing error
- Service not delivered due to technical fault from our end
- Wrong product or package delivered due to system issue
To request a refund under such exceptional cases, users must contact our support team within 7 days of the transaction date.
3. Refund Process
If your request qualifies:
- The issue will be reviewed by our support team.
- Approved refunds will be processed within 7–10 business days to the original payment method.
4. How to Request a Refund
To raise a refund request, please email us with the following details:
📧 xtracard.in@gmail.com
Subject: Refund Request – [Your Order ID]
Include:
- Full name
- Contact number
- Date of transaction
- Reason for refund request
- Any supporting screenshots or proof
5. Contact for Support
For any queries related to refunds or billing:
📧 xtracard.in@gmail.com
📞 +91 80195 66880